Review open Freshdesk tickets from Telegram
Ask for a focused ticket review from chat when you need a quick picture of open support work.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Tickets
Retrieves a list of tickets from freshdesk.
Why this helps
Getting a quick view of open work can turn into a distracting search through the support queue.
- Request a ticket list when a review is needed.
- Keep a quick check from turning into an extended app search.
- Make open support work easier to revisit.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or tell Notis in plain language what to retrieve.
- 3Ask Notis to retrieve Freshdesk tickets when a Telegram message requests an open-ticket review.
- 4Choose Telegram's New Message Received trigger and select a channel for run reports.
- 5Test with a clear real request for open tickets and review the returned list.
Questions about this workflow
Does this update ticket status?
No. It retrieves matching tickets and does not change them.
Can I request a particular subset?
Describe the desired scope plainly, such as open tickets for a named customer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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