Track Telegram group onboarding follow-up
Give a new customer who joins an onboarding group a visible support follow-up record.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
A new member can join a group without anyone remembering to record the onboarding help they need.
- Create a follow-up record for new group members.
- Make onboarding support easier to track after a join event.
- Reduce reliance on remembering each new introduction.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the desired outcome in plain language.
- 3Ask Notis to create a Freshdesk onboarding follow-up ticket when a new member joins the designated customer group.
- 4Choose Telegram's New Chat Member trigger and select a channel for run reports.
- 5Test with a real new-member event in the intended onboarding group.
Questions about this workflow
Should every group member create a ticket?
Use the prompt for a designated customer onboarding group where each join needs follow-up.
Does Telegram provide the onboarding details?
The event signals a new member joined; the ticket should reflect only the context available to Notis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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