List Freshdesk tickets from Telegram
Start a broader ticket review from Telegram when you need to scan the support workload.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
List All Tickets
Lists all tickets in freshdesk.
Why this helps
A broad queue audit can feel harder to begin when it requires navigating and setting up a separate view.
- Start a ticket listing with a natural-language request.
- Reduce setup steps for occasional queue reviews.
- Make it easier to check the support workload in one pass.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to perform the listing in plain language.
- 3Ask Notis to list Freshdesk tickets when a Telegram message requests a broad ticket audit.
- 4Choose Telegram's New Message Received trigger and a channel for run reports.
- 5Test with a real audit request and confirm the list is useful for the review.
Questions about this workflow
How is this different from a matching ticket search?
This action lists tickets more broadly; use a retrieval workflow when you want matching results.
Does listing tickets change them?
No. The action lists tickets without updating or deleting them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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