Update a Freshdesk ticket after a Telegram correction
When someone corrects a detail in Telegram, carry that change into the related support ticket.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
A corrected message can leave the support record with stale information if no one remembers to update it.
- Keep a related ticket aligned with a sender's correction.
- Cut down on manual backtracking through chat history.
- Reduce confusion caused by outdated support details.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for the outcome in plain language.
- 3In one instruction, ask Notis to update the identified Freshdesk ticket with a clear correction from an edited Telegram message.
- 4Choose Telegram's Message Edited trigger and a channel for run reports.
- 5Test by editing a Telegram message that refers to a real ticket and checking its update.
Questions about this workflow
What kinds of edits should update a ticket?
Use the prompt to describe relevant corrections, such as a corrected order reference or contact detail.
What if the edit does not identify a ticket?
The instruction should tell Notis to proceed only when the related ticket is clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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