Reply to a Freshdesk ticket from Telegram
Send a considered response to a known ticket while the conversation is still fresh in your mind.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
A drafted reply can sit in chat while the customer waits for it to reach the support thread.
- Move an approved response from chat to the related ticket.
- Reduce copy and paste between support tools.
- Keep the reply attached to the ticket's conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for this outcome in plain language.
- 3In one instruction, ask Notis to reply to the identified Freshdesk ticket with the response provided in the Telegram message.
- 4Choose Telegram's New Message Received trigger and select a run-report channel.
- 5Test using a real ticket and a reply you are ready to add to its conversation.
Questions about this workflow
Can this reply to a ticket that is not identified?
For a reliable result, include a ticket number or other clear ticket reference in the request.
Does this create a new ticket?
No. It replies to an existing identified ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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