Carry Telegram status announcements into Freshdesk
Bring a clear status change into the existing support record so people can pick up the latest context.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
A status announcement can be visible in a channel but missing from the ticket where follow-up happens.
- Keep an identified ticket aligned with a channel update.
- Reduce manual copying of relevant status changes.
- Make the ticket a more reliable place to resume work.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or explain the outcome to Notis in plain language.
- 3Ask Notis to update the identified Freshdesk ticket when a channel post announces a relevant status change.
- 4Choose Telegram's New Channel Post trigger and select a channel for run reports.
- 5Test with a real post that references an existing ticket and check its updated details.
Questions about this workflow
Can it update a ticket from a general announcement?
The prompt should limit updates to posts that clearly relate to an identified ticket.
What access does the bot need?
The Telegram bot must be an administrator of the channel to receive new posts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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