Turn Telegram channel bug reports into tickets
Give useful bug reports a follow-up path instead of leaving them buried in a channel announcement stream.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Bugs posted in a channel can be read by many people but still lack a clear place for follow-up.
- Create a trackable record for actionable bug reports.
- Keep channel updates connected to a support follow-up path.
- Reduce the need to re-enter a report by hand.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the outcome in plain language.
- 3Ask Notis to create a Freshdesk ticket for each channel post that reports a concrete customer-facing bug.
- 4Choose Telegram's New Channel Post trigger and select a channel for run reports.
- 5Test with a real post describing a bug that warrants support follow-up.
Questions about this workflow
Does the bot need channel access?
The bot must be an administrator in the Telegram channel to receive new channel posts.
Should every channel post become a ticket?
The prompt can limit ticket creation to posts that describe an actionable bug.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Freshdesk.