Send a resolution reply from Telegram
Move a ready customer response into the right ticket without rebuilding it in another app.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
A prepared resolution can be easy to leave unsent when switching between a chat and the support queue.
- Keep a ready reply connected to the correct ticket.
- Reduce repetitive copying between tools.
- Help close the loop while the resolution is fresh.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for this outcome in plain language.
- 3Ask Notis to reply to the specified Freshdesk ticket with the resolution text supplied in Telegram.
- 4Choose Telegram's New Message Received trigger and a channel for run reports.
- 5Test with an identified ticket and a resolution message you are ready to send.
Questions about this workflow
Is the message sent as a ticket reply?
Yes. This action replies to an existing ticket identified in the request.
Can I use this for a draft I am not ready to send?
Use the workflow only when the Telegram message clearly provides a reply ready to post.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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