Route Telegram-connected requests into Freshdesk
Capture support requests sent from a Telegram-connected service in the team's Freshdesk queue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Requests relayed through a bot or backend can miss the support queue if no one manually transfers them.
- Give backend-forwarded requests a Freshdesk follow-up record.
- Reduce manual handoffs between a Telegram bot and the support queue.
- Keep a consistent capture path for incoming requests.
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once in the portal and connect Telegram if the connected backend needs it.
- 2In the portal, open Automations, choose New Automation, and name the workflow.
- 3Ask Notis in one plain-language prompt to create a Freshdesk ticket from each support request received through the webhook.
- 4Choose an incoming webhook trigger and select a channel for run reports.
- 5Send one real test request from the Telegram-connected backend and verify the resulting ticket.
Questions about this workflow
Does this trigger directly on Telegram messages?
No. A Telegram-connected external service or backend must send the request to the Notis webhook.
What does the workflow do with the request?
It asks Notis to create a Freshdesk ticket from the support request the webhook receives.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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