Check SMTP connectivity when a mail issue reaches support
Get a targeted SMTP check into the investigation without switching through multiple tools first.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
SMTP Lookup
Tool to perform an smtp test on the specified domain. use when verifying smtp connectivity for a domain.
Why this helps
When email delivery stalls, the first useful connectivity check can get delayed by interruptions and context switching.
- Run a focused SMTP test from a relevant incoming signal.
- Keep the finding close to the support conversation.
- Make the first diagnostic step more repeatable.
Setup
Build it in a few focused steps.
- 1Connect Supportbee and Mx toolbox to Notis once in the portal.
- 2Create an automation named Check SMTP connectivity after a mail issue report.
- 3Add one plain-language instruction to use webhook context and Supportbee details to run an Mx toolbox SMTP lookup for the specified domain and report the result.
- 4Choose an incoming webhook trigger and a run-report channel.
- 5Test using a representative mail issue and domain.
Questions about this workflow
Does the SMTP lookup send a customer reply?
No. It performs an SMTP test; Notis can report the result for your review.
Can the trigger be a Supportbee event?
No. The available workflow trigger here is a Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Supportbee to Mx toolbox. A trigger fires from one place; an action lands in another.
Supportbee triggers
Mx toolbox actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
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When this happens · Trigger
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