Failed Charge Incident Log Automation
When a charge fails, automatically log it as a comment on your payments incident task in Asana. Build a searchable history without manual logging.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create task comment
Adds a new text comment (story) to an existing asana task, appearing in its activity feed.
Why this helps
Failed charges happen but there's no permanent record. When a customer asks 'why did my charge fail last month?', you have to dig through Stripe logs instead of having everything in one place.
- Create a searchable payment incident history
- Quickly answer customer questions about past failures
- Identify payment failure patterns over time
- Build institutional knowledge about your payment issues
Setup
Build it in a few focused steps.
- 1Connect Stripe and Asana to Notis.
- 2Create an automation with this prompt: 'When a charge fails in Stripe, add a comment to my Payment Incidents task in Asana with the date, customer name, amount, and failure reason.'
- 3Set the trigger to Stripe's Charge Failed event.
- 4Choose your notification channel.
- 5Test by triggering a failed charge and verify the comment appears on your task.
Questions about this workflow
Can I format the log entries in a specific way?
Yes. In your prompt, describe the format you want: 'Log as: [Date] - [Customer] - [Amount] - [Reason].' Notis will use that format.
Can I search this log later?
Yes. Since it's in Asana, you can search task comments and find failed charges by customer name, date, or reason.
Can I tag this comment with metadata?
You can include tags in the comment text. Over time, you can use Asana's search and filters to find patterns.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Asana. A trigger fires from one place; an action lands in another.
Stripe triggers
Asana actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Product Created Trigger
Triggered when a product is created in Stripe
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Not just Stripe and Asana. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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