Failed Charge Incident Log Automation
When a charge fails, automatically log it as a comment on your payments incident task in Asana. Build a searchable history without manual logging.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create task comment
Adds a new text comment (story) to an existing asana task, appearing in its activity feed.
Why this helps
Failed charges happen but there's no permanent record. When a customer asks 'why did my charge fail last month?', you have to dig through Stripe logs instead of having everything in one place.
- Create a searchable payment incident history
- Quickly answer customer questions about past failures
- Identify payment failure patterns over time
- Build institutional knowledge about your payment issues
Setup
Build it in a few focused steps.
- 1Connect Stripe and Asana to Notis.
- 2Create an automation with this prompt: 'When a charge fails in Stripe, add a comment to my Payment Incidents task in Asana with the date, customer name, amount, and failure reason.'
- 3Set the trigger to Stripe's Charge Failed event.
- 4Choose your notification channel.
- 5Test by triggering a failed charge and verify the comment appears on your task.
Questions about this workflow
Can I format the log entries in a specific way?
Yes. In your prompt, describe the format you want: 'Log as: [Date] - [Customer] - [Amount] - [Reason].' Notis will use that format.
Can I search this log later?
Yes. Since it's in Asana, you can search task comments and find failed charges by customer name, date, or reason.
Can I tag this comment with metadata?
You can include tags in the comment text. Over time, you can use Asana's search and filters to find patterns.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Asana. A trigger fires from one place; an action lands in another.
Stripe triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Product Created Trigger
Triggered when a product is created in Stripe
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Stripe and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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