Make refund requests easier to follow up on
Refund requests can be sensitive and time-bound. Capture them in Freshdesk when they surface in Slack so review does not depend on a reminder in your head.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
A refund request may be acknowledged in Slack but never reach the queue where the team can review its status.
- Give refund requests a trackable support record.
- Reduce the risk of an unanswered billing concern.
- Keep the Slack context available for the person reviewing the ticket.
Setup
Build it in a few focused steps.
- 1Connect Slack and Freshdesk to Notis once in the portal.
- 2Ask Notis to create Freshdesk tickets for refund requests reported in Slack, or create the automation in the portal.
- 3Use one plain-language instruction to describe which refund requests need review and the context to retain.
- 4Choose Slack Channel Message Received as the trigger, set the run-report channel, and test with one real refund request.
Questions about this workflow
Will this issue a refund?
No. The selected action creates a Freshdesk ticket so a person can review and follow up on the request.
Can it capture other billing concerns?
Describe the specific support requests to capture in the prompt, such as refund requests that need review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Freshdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Tickets
Retrieves a list of tickets from freshdesk.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List All Tickets
Lists all tickets in freshdesk.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Update Ticket
Updates an existing ticket in freshdesk.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
View Ticket
Views an existing ticket in freshdesk.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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