Use a Slack signal to refresh ticket context
Give your team a quick way to say, 'this changes the ticket.' Notis can use that reaction to update the corresponding Freshdesk record.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
A teammate spots an important detail, but a ticket can remain out of date unless someone remembers to switch tools and update it.
- Turn a lightweight team signal into a recorded ticket update.
- Keep important new context attached to the issue.
- Reduce the number of reminders needed for basic ticket upkeep.
Setup
Build it in a few focused steps.
- 1Connect Slack and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to update the matching Freshdesk ticket when a designated reaction flags new support information.
- 3Describe what the reaction means, what update to make, and how to identify the ticket in one plain-language prompt.
- 4Choose Slack Message Reaction Added as the trigger, choose a channel for run reports, and test on a message linked to a real ticket.
Questions about this workflow
Does this work for any emoji reaction?
Use one agreed signal and explain its meaning in the prompt. The trigger supports optional emoji filtering.
Will it update unrelated tickets?
The instruction should explain how to match the reacted message to the relevant Freshdesk ticket. Test that match with a real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Freshdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Tickets
Retrieves a list of tickets from freshdesk.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List All Tickets
Lists all tickets in freshdesk.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Update Ticket
Updates an existing ticket in freshdesk.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
View Ticket
Views an existing ticket in freshdesk.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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