Give account access issues a clear next step
Login problems can block a customer from doing anything else. Create a Freshdesk ticket from the Slack report so the issue has a visible owner path.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Account access complaints may arrive mid-conversation and be forgotten once the immediate discussion changes.
- Record access problems where support requests are tracked.
- Make blocked customers easier to spot for follow-up.
- Avoid asking teammates to retell a problem later.
Setup
Build it in a few focused steps.
- 1Connect Slack and Freshdesk to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis to open a Freshdesk ticket for customer account access problems reported in Slack.
- 3Describe the relevant account access issues and context to carry over in one plain-language instruction.
- 4Select Slack Channel Message Received, choose the reporting channel, and test with a real access issue.
Questions about this workflow
Does this reset a customer's password?
No. This workflow opens a Freshdesk ticket from a Slack report so the support team can follow up.
Can it capture only customer access problems?
Yes. State that scope in the plain-language instruction and check it against a real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Freshdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Tickets
Retrieves a list of tickets from freshdesk.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List All Tickets
Lists all tickets in freshdesk.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Update Ticket
Updates an existing ticket in freshdesk.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
View Ticket
Views an existing ticket in freshdesk.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slack and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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