Turn repeated support hurdles into research evidence
When support friction shows up in a Slack discussion, keep the example and its impact together in Dovetail.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Why this helps
Support issues are handled one at a time, while repeat patterns stay hidden across separate conversations.
- Makes recurring obstacles easier to notice
- Keeps examples connected to customer impact
- Reduces the work of searching many support discussions
Setup
Build it in a few focused steps.
- 1Connect Slack and Dovetail to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to capture recurring support friction from Slack as Dovetail data points.
- 3Describe in one plain-language prompt what counts as a concrete obstacle and how to retain the reported example and impact.
- 4Select the Slack Channel Message Received trigger and choose where run reports should appear.
- 5Test with one real support issue discussed in Slack and review the saved data point.
Questions about this workflow
Will every support issue be captured?
The prompt can focus on concrete friction or recurring obstacles rather than routine resolution messages.
Does this automatically prove an issue is recurring?
No. It captures the available report; a single data point should not be treated as a verified pattern.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Dovetail. A trigger fires from one place; an action lands in another.
Slack triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Slack and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dovetail.