Sync Customer Feedback Directly to Asana Task Comments
When customer feedback arrives via webhook, Notis posts it as a comment on the related Asana task. Customer context stays connected to the work.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create task comment
Adds a new text comment (story) to an existing asana task, appearing in its activity feed.
Why this helps
Customer feedback lives in support tickets or feedback tools while Asana tasks remain voiceless. Your team builds without hearing the customer, leading to misalignment and wasted effort.
- Customer feedback appears directly on tasks
- Team hears customer voice while building
- No context switching between feedback tools and Asana
- Customer urgency is visible where it matters
Setup
Build it in a few focused steps.
- 1Connect Asana to Notis and obtain your webhook URL.
- 2Create an automation: 'When a webhook is received with customer feedback, post the feedback as a comment on the related Asana task along with customer name and source.'
- 3Configure your feedback tool (e.g., Zendesk, Intercom, Typeform) to send webhooks to Notis when feedback is submitted.
- 4Test by submitting feedback and verify the comment appears on the Asana task.
Questions about this workflow
Which feedback tools can we connect?
Any with webhook support: Zendesk, Intercom, Typeform, Slack, email, etc. Notis parses the webhook payload and posts the comment.
How does Notis know which Asana task to comment on?
Specify in your prompt: 'find the task linked to this customer', 'search for the task with the feature name mentioned in the feedback', or 'post to the feedback catchall task'.
Should we notify task assignees of new feedback comments?
Yes. Followers will be notified naturally. Your prompt can also request: 'tag the assignee in the comment to ensure they see it'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Salesforce to Asana. A trigger fires from one place; an action lands in another.
Salesforce triggers
Asana actions
Account Created or Updated
Triggers when an Account is created or updated in Salesforce. Uses LastModifiedDate high-watermark to capture both creations and updates.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Contact Updated
Triggers when an existing Salesforce Contact record is modified. Emits changed fields alongside relevant timestamps.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Record Updated (Generic SObject)
Triggers when monitored fields change on any Salesforce SObject. You specify the SObject type and which field values should be returned in the payload. The trigger uses SystemModstamp to detect changes regardless of which specific field changed.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
New Contact Trigger
Triggers when a new Contact is Created in Salesforce.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
New Lead Trigger
Triggers when a new Lead is created in Salesforce.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
New or Updated Opportunity
Triggers when a Salesforce Opportunity is created or updated.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Task Created or Completed
Triggers when a Task is created or when its status changes to Completed in Salesforce. Supports optional filtering by task Status or Subject.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
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When this happens · Trigger
Do this · Action
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