Review the effort behind critical PagerDuty alerts
See the real cost of a high-severity interruption while the trail is clear.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Timesheets
Tool to retrieve a list of timesheet entries. tries multiple endpoint variants and header permutations to improve compatibility across onedesk environments.
Why this helps
Critical alerts often involve several people, making the resulting effort hard to understand afterward.
- Supports better severity retrospectives
- Clarifies team load
- Reduces follow-up meetings
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it in plain language.
- 3Tell Notis to retrieve relevant OneDesk timesheets for every critical PagerDuty event and summarize the response effort.
- 4Select the webhook trigger, choose a run-report channel, and test with one critical alert.
Questions about this workflow
Can it focus on critical incidents?
Yes. The webhook instruction can tell Notis to process only critical events.
What happens to the retrieved records?
Notis summarizes them in the selected reporting channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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