Give every PagerDuty handoff a useful OneDesk comment
Make ownership changes feel like continuity, not a restart.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Comment Details
Tool to retrieve detailed information for a comment by its id. use when you need full comment data after obtaining the comment id. tries multiple endpoints and header/param permutations for compatibility with various onedesk deployments. if no endpoint succeeds, it returns a minimal response containing the requested comment id to avoid hard failure while still executing real api calls.
Why this helps
A new responder can inherit the alert but not the reasoning behind the current approach.
- Preserves reasoning across handoffs
- Reduces duplicate investigation
- Makes ownership transitions calmer
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Describe the outcome: retrieve the most relevant detailed OneDesk comment for each PagerDuty handoff and summarize the current state.
- 4Pick the webhook trigger, choose a reporting channel, and test with one handoff event.
Questions about this workflow
What if the comment cannot be found?
Notis reports the available identifier or explains that no matching detail was found.
Does it edit the comment?
No. It retrieves comment details for the handoff.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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