Connect PagerDuty service alerts to customer-impact tickets
Prioritize the alert with evidence of who is affected.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Tickets
Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
Why this helps
Technical severity alone does not show which customers need attention first.
- Improves prioritization
- Brings customer evidence forward
- Reduces reactive searching
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to retrieve OneDesk tickets showing customer impact for each incoming PagerDuty alert and summarize the affected themes.
- 4Select the webhook trigger, choose the reporting channel, and test with one alert.
Questions about this workflow
Does it contact customers?
No. It retrieves and summarizes existing OneDesk ticket context.
Can it handle alerts for different services?
Yes. Notis can use service and incident details supplied in each webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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