Keep customer feedback visible on Gorgias tickets
When feedback in Notion points to a customer follow-up, add a tag to the related Gorgias ticket.
Trigger
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Feedback can be captured in notes but lose visibility in the system where the support conversation lives.
- Connect feedback to its support conversation.
- Make feedback follow-up easier to find.
- Avoid manually relabeling tickets after review.
Setup
Build it in a few focused steps.
- 1Connect Notion and Gorgias to Notis once through the portal.
- 2Create a new automation in the portal or ask Notis for the feedback-tagging workflow.
- 3In one instruction, ask Notis to tag the related Gorgias ticket when a Notion comment records actionable customer feedback.
- 4Select Comment Created, choose a channel for run reports, and test with one real feedback comment.
Questions about this workflow
Will a tag be added for every comment?
State in the prompt that the tag should be added only when the comment records actionable customer feedback.
Can comments be scoped to a feedback page?
Yes. Configure the comment trigger with the relevant page scope if the feedback is collected in a specific location.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Notion to Gorgias. A trigger fires from one place; an action lands in another.
Notion triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
All Page Events
Triggers when any Notion page is created or updated across the workspace.
Create Customer
Creates a new customer in gorgias.
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
Create Team
Creates a new team in gorgias.
New Comment
Triggers when a new comment is added to a specified Notion block or page.
Create Ticket
Creates a new ticket in gorgias.
Database Created
Triggers when a new Notion database (the container) is created. A database is the post-2025-09-03 container that holds one or more data sources. This trigger fires for the container's creation event (`database.created`), distinct from `NOTION_DATASOURCE_CREATED` which fires when a new data source is added to an existing database. Most customers calling Notion's `POST /v1/databases` (the legacy API) or creating a database via the Notion UI will see this event. Adding a new data source to an existing database fires `data_source.created` instead — use `NOTION_DATASOURCE_CREATED` for that. Notion's payload puts `entity.type: "block"` (the container is a `child_database` block in the content tree) and `entity.id` is the database id.
Delete Customer
Deletes a specific customer from gorgias.
Data Source Created
Triggers when a new Notion data source is created. Fires workspace-wide. The payload's `data.parent` carries the data source's tree parent (typically the teamspace) for downstream filtering. A single template-based database creation can fire multiple `data_source.created` events at once — one per data source the template instantiates.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Notion and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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