Recheck support tickets when your Notion process changes
When you change the structure of your support tracker, use Notis to retrieve tickets that may need a process check.
Trigger
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Action
Get Tickets
Retrieves a list of tickets from freshdesk.
Why this helps
A revised tracker can leave active customer conversations out of step with the new way work is organized.
- Create a review moment when your process changes.
- Surface active tickets for a deliberate check.
- Reduce the risk of leaving ongoing support out of a new workflow.
Setup
Build it in a few focused steps.
- 1Connect Notion and Freshdesk to Notis once in the portal.
- 2Create an automation through the portal or ask Notis conversationally.
- 3Use a single prompt to retrieve Freshdesk tickets and summarize which need review after a schema change.
- 4Select Data Source Schema Updated for the support data source and choose a run-report channel.
- 5Test by reviewing the output for a real schema update.
Questions about this workflow
Does this action update tickets?
No. Get Tickets retrieves a list of tickets; the prompt can ask Notis to summarize them for a review.
When does this trigger fire?
It fires when columns are added, removed, or renamed on a Notion data source.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Notion to Freshdesk. A trigger fires from one place; an action lands in another.
Notion triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
All Page Events
Triggers when any Notion page is created or updated across the workspace.
Get Tickets
Retrieves a list of tickets from freshdesk.
Comment Created
Triggers when a new comment is created in Notion. Optional `page_id` filter scopes to comments on a specific page. When omitted, fires for any new comment in the workspace the integration has access to. Requires the 'Read comments' capability on the Notion integration. If a connection was authorized before that capability was enabled, the user must re-authorize the connection for comment events to flow.
List All Tickets
Lists all tickets in freshdesk.
New Comment
Triggers when a new comment is added to a specified Notion block or page.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Database Created
Triggers when a new Notion database (the container) is created. A database is the post-2025-09-03 container that holds one or more data sources. This trigger fires for the container's creation event (`database.created`), distinct from `NOTION_DATASOURCE_CREATED` which fires when a new data source is added to an existing database. Most customers calling Notion's `POST /v1/databases` (the legacy API) or creating a database via the Notion UI will see this event. Adding a new data source to an existing database fires `data_source.created` instead — use `NOTION_DATASOURCE_CREATED` for that. Notion's payload puts `entity.type: "block"` (the container is a `child_database` block in the content tree) and `entity.id` is the database id.
Update Ticket
Updates an existing ticket in freshdesk.
Data Source Created
Triggers when a new Notion data source is created. Fires workspace-wide. The payload's `data.parent` carries the data source's tree parent (typically the teamspace) for downstream filtering. A single template-based database creation can fire multiple `data_source.created` events at once — one per data source the template instantiates.
View Ticket
Views an existing ticket in freshdesk.
Data Source Schema Updated
Triggers when a Notion data source's schema is updated. Fires on column add / remove / rename. Payload includes `data.updated_properties: [{id, name, action}]` so consumers can discriminate the kind of change downstream. Optional `data_source_id` filter scopes to schema changes on a single data source. When omitted, fires for any schema change in the workspace the integration has access to. Note: adding a column also fires `page.properties_updated` once per existing row in the data source. Customers wanting a single structural-change signal should use this trigger.
Connect any two apps with Notis in the middle.
Notion and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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