Keep customer follow-up visible as issues change
Turn meaningful engineering changes into a customer support cue.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Why this helps
Changes to issue ownership, priority, or status can signal follow-up work that is easy to overlook.
- Surface relevant issue changes on the customer record.
- Make follow-up needs easier to spot.
- Reduce mental tracking of changing engineering work.
Setup
Build it in a few focused steps.
- 1Connect Linear and Intercom to Notis once in the portal.
- 2Create an automation through the portal or ask Notis conversationally.
- 3Ask Notis in one plain-language instruction to tag a related Intercom contact when a public-team issue property change indicates customer follow-up is needed.
- 4Select Public Team Issue Properties Updated and choose a channel for run reports.
- 5Test with one real issue change that calls for customer follow-up.
Questions about this workflow
Which issue changes should trigger a tag?
Describe the meaningful changes in your instruction, such as a priority change that affects a customer waiting for a fix.
Will this apply to private teams?
No, this trigger covers public-team issues. Select the private-team issue properties trigger for private teams.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Intercom. A trigger fires from one place; an action lands in another.
Linear triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Comment Received Trigger
Triggered when a comment is received.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Issue Created Trigger
Triggered when a new issue is created.
Attach a contact to a company
You can attach a company to a single contact.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Close conversation
Closes a conversation in intercom, marking it as resolved
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Linear and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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