Keep useful customer context without sharing private details
Record the customer next step while keeping sensitive engineering discussion internal.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Create a note
You can add a note to a single contact.
Why this helps
A customer action can be mentioned in a private thread and then disappear from view in the support workflow.
- Keep customer-safe next steps on the contact record.
- Reduce the need to revisit sensitive issue threads.
- Support continuity across interruptions.
Setup
Build it in a few focused steps.
- 1Connect Linear and Intercom to Notis once in the portal.
- 2Create an automation through the portal or ask Notis conversationally.
- 3Ask Notis in one plain-language instruction to add only customer-safe follow-up context from a private-team comment to the relevant Intercom contact.
- 4Choose Private Team Comment Created and a channel for run reports.
- 5Test with one real comment and check that no sensitive details were copied.
Questions about this workflow
Can this copy the whole private comment?
Instruct Notis to summarize only customer-safe next steps and never include sensitive internal details.
What if the comment has no customer follow-up?
Ask Notis to skip creating a note when the comment has no clear customer relevance.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Intercom. A trigger fires from one place; an action lands in another.
Linear triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Comment Received Trigger
Triggered when a comment is received.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Issue Created Trigger
Triggered when a new issue is created.
Attach a contact to a company
You can attach a company to a single contact.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Close conversation
Closes a conversation in intercom, marking it as resolved
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Linear and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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