Surface urgent issue updates in Intercom
Make urgent customer-impacting work easier to spot in the support inbox.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Why this helps
Important issue changes can sit unnoticed while a founder handles other work and forgets which customers need attention.
- Make priority changes visible on the customer record.
- Reduce the mental effort of remembering who may be affected.
- Help support focus attention where it is needed.
Setup
Build it in a few focused steps.
- 1Connect Linear and Intercom to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set one up.
- 3Tell Notis in one plain-language instruction to tag the relevant Intercom contact when an issue update makes a customer-impacting issue urgent.
- 4Select the Linear Issue Updated trigger and choose where Notis reports runs.
- 5Test with a real issue update and confirm the intended contact is tagged.
Questions about this workflow
Can I limit the tag to urgent changes?
Yes. State in your plain-language instruction which urgency changes matter and when a contact should be tagged.
Does the tag message the customer?
No. Adding a tag marks the Intercom contact for internal follow-up; it does not send a customer message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Intercom. A trigger fires from one place; an action lands in another.
Linear triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Comment Received Trigger
Triggered when a comment is received.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Issue Created Trigger
Triggered when a new issue is created.
Attach a contact to a company
You can attach a company to a single contact.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Close conversation
Closes a conversation in intercom, marking it as resolved
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Linear and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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