Choose a clear support starting point each week
A weekly reset can help you decide where to focus before the week fills up. Notis can retrieve saved Helpdesk views and connect them to current product work for a short review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Views
Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
Why this helps
A growing set of saved queues can make it hard to pick a useful starting point for customer follow-up.
- Choose a focused support queue for the week.
- Connect current product work to available follow-up views.
- Reduce the decision overhead of starting a support review.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set it up conversationally.
- 3Give one instruction asking Notis to list Helpdesk views, review current Linear work, and suggest which views may fit this week's customer follow-up.
- 4Choose a weekly Notis schedule and a channel for run reports.
- 5Test with current issues and a saved view you already use.
Questions about this workflow
Does it move tickets between views?
No. It lists views and suggests likely starting points for your review.
Can I make the suggestion concise?
Ask Notis to name only a few relevant views and give a brief reason for each.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Helpdesk.