Bring customer signals into project changes
A project date or status shift can affect customers. Notis can search Helpdesk tickets and give you the relevant signals to consider as plans change.
Trigger
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Project changes can require customer follow-up, but the evidence may be scattered across support tickets.
- Check for customer reports at meaningful project changes.
- Support clearer planning and follow-up decisions.
- Keep customer signals attached to the moment plans shift.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set it up with a plain-language request.
- 3Use one instruction asking Notis to search Helpdesk tickets related to a changed project and summarize customer themes relevant to the updated project details.
- 4Select the Project Properties Updated trigger and choose a channel for run reports.
- 5Test by changing a project with known customer-related tickets.
Questions about this workflow
Which project properties can trigger the workflow?
The event fires when project properties change, such as status, lead, target date, or priority.
Will it message affected customers?
No. It summarizes ticket signals for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Helpdesk.