Refresh customer evidence for changing private issues
An internal issue's status, assignee, or priority may change the next step. Notis can search related support history and return the customer context in one report.
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Private work can move forward while the customer reports that explain its urgency remain out of sight.
- See customer evidence after private issue properties change.
- Keep internal follow-up grounded in support history.
- Reduce the effort of reconstructing context at each handoff.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Create an automation in Automations or ask Notis for it in plain language.
- 3Use one instruction asking Notis to search Helpdesk tickets related to an updated private issue and summarize the most relevant customer evidence.
- 4Select the Private Team Issue Properties Updated trigger and choose a suitable run-report channel.
- 5Test by updating a private issue with known related tickets.
Questions about this workflow
Can the trigger see private team issues?
Yes, within the visibility of the connected Linear user's token.
Does the workflow change issue properties?
No. The Helpdesk action searches tickets and the run report summarizes the results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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