Connect new Linear issues with customer support context
A new issue can be easier to prioritize when you know which customers have already reported the problem. Have Notis check Helpdesk tickets as soon as the work appears.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
You may have to stop planning work to search support history for the customer impact behind a new issue.
- See whether customers have already reported the issue.
- Keep investigation focused by bringing support context into the run report.
- Reduce duplicate searching across issue and ticket tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Open Automations and create a new automation, or ask Notis to create one conversationally.
- 3Use one plain-language instruction: when a Linear issue is created, search Helpdesk tickets for matching symptoms and summarize likely matches and customer context.
- 4Select the Linear Issue Created trigger and choose a channel for run reports.
- 5Test with a real issue that has a known related ticket.
Questions about this workflow
Does this create a Helpdesk ticket?
No. It searches and summarizes existing Helpdesk tickets so you can review customer context.
What makes a ticket a match?
Tell Notis in the instruction to compare the issue with ticket subjects, descriptions, and available history, then report likely matches for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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