Add customer history to Linear issue discussions
A comment can surface a new clue or question. Have Notis check for related support history so you can continue the discussion with less backtracking.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Important ticket history can be missed when a decision is made in an issue thread without revisiting support records.
- Bring relevant customer reports into an active discussion.
- Spend less time switching between issue and ticket histories.
- Give teammates a concise context summary to consider.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Create a new automation in the portal or ask Notis to set it up conversationally.
- 3Write one instruction asking Notis to search Helpdesk for tickets related to the issue in a new comment and summarize useful history.
- 4Select the Comment Received trigger and choose a channel for run reports.
- 5Test by adding a comment to an issue with known ticket history.
Questions about this workflow
Does this post anything into Linear?
The specified Helpdesk action lists tickets. Ask Notis to summarize results in its run report for review.
Can it use the comment to refine the search?
Your plain-language instruction can ask Notis to consider the issue and comment context when identifying likely related tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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