Make support coordination easier after issue changes
When an issue changes, you may need to coordinate a support response. Notis can retrieve the available Helpdesk agents so you have the roster ready for a human assignment decision.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Why this helps
Finding the right support contact adds another search when you are already handling an issue update.
- Keep the available support roster close to issue updates.
- Reduce time spent looking up who can help.
- Support a deliberate human decision about coordination.
Setup
Build it in a few focused steps.
- 1Connect Linear and Helpdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to create it in plain language.
- 3Use one instruction asking Notis to list Helpdesk agents after a public issue changes and summarize the available roster for coordination.
- 4Select the Public Team Issue Properties Updated trigger and choose a run-report channel.
- 5Test with an issue update that requires support coordination.
Questions about this workflow
Does this assign an agent?
No. It lists agents so you can decide who should be involved.
Can it identify a specialist?
Ask Notis to summarize available agent details that Helpdesk returns, then review the result before choosing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Helpdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Comment Received Trigger
Triggered when a comment is received.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Issue Created Trigger
Triggered when a new issue is created.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Linear and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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