Let support see when customer work becomes urgent
If the engineering priority changes, the customer conversation should be easier to spot. Update the linked Gorgias ticket when a Linear issue becomes urgent.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Urgency can change in engineering while support continues handling the customer conversation with an outdated sense of priority.
- Bring an engineering urgency change into the support workflow.
- Help the team reconsider customer follow-up timing.
- Reduce priority checks across two tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Describe in one instruction how Notis should update the linked Gorgias ticket when a customer-related Linear issue becomes urgent.
- 4Select the Linear Issue Updated trigger and choose a channel for run reports.
- 5Test with one real priority change and its ticket reference.
Questions about this workflow
Can the workflow set a ticket priority?
The instruction can ask Notis to update the ticket to reflect urgency, using the available Gorgias ticket update action. Test the specific result you expect.
What if the issue is unrelated to a customer?
Tell Notis to act only when the issue identifies a matching customer ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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