Bring useful engineering updates back to the support ticket
A clear update in Linear can save support a round of internal follow-up. Carry the relevant context into the linked Gorgias ticket.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Support often has to switch tools or ask engineering for the latest status before replying to a customer.
- Keep the linked ticket closer to the latest engineering context.
- Reduce internal status-chasing before a customer reply.
- Give support a clearer basis for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3In one plain-language instruction, ask Notis to update the linked Gorgias ticket when a Linear comment adds a meaningful customer-impact update.
- 4Select the Linear Comment Received trigger and choose a channel for run reports.
- 5Test with one real issue comment that includes a Gorgias ticket reference.
Questions about this workflow
Will every comment overwrite the ticket?
Describe what counts as a meaningful customer-impact update and what ticket context to refresh. Test to confirm the intended behavior.
What if the comment does not reference a ticket?
Ask Notis to act only when it can identify a matching Gorgias ticket from the issue context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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