Keep support in the loop when a customer-facing bug is filed
A support-impacting bug should not disappear into an engineering queue. Create a Gorgias ticket from its Linear issue so the customer follow-up has a home.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Engineering can capture a bug while the support team still has no record to guide customer follow-up.
- Give support a dedicated place to track the issue and customer impact.
- Reduce the need to copy bug details between tools.
- Make customer follow-up easier to remember.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3In one plain-language instruction, tell Notis to create a Gorgias ticket for new Linear issues that describe customer-facing bugs and include their useful context.
- 4Select the Linear Issue Created trigger and choose a channel for run reports.
- 5Test with one real customer-facing bug issue and check the resulting Gorgias ticket.
Questions about this workflow
Will every new Linear issue create a Gorgias ticket?
The prompt should limit ticket creation to issues that describe customer-facing bugs. Test with a real example to confirm Notis interprets the instruction as intended.
What belongs in the instruction?
Describe which issues count as customer-facing bugs and ask Notis to include the useful issue context in the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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