Keep newly actionable customer cases visible
New reproduction steps can change what support should do next. Tag the related conversation so it is easy to find when the issue becomes actionable.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Useful reproduction details may arrive after a support conversation has moved down the queue.
- Mark a customer case when engineering adds actionable detail.
- Make the conversation easier to find again.
- Reduce repeated requests for information already captured.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3In one instruction, ask Notis to add an actionable-details tag to the linked Gorgias ticket when a Linear comment supplies reproduction steps.
- 4Select the Linear Comment Received trigger and choose a channel for run reports.
- 5Test with one real comment containing reproduction steps and a ticket reference.
Questions about this workflow
How should the automation recognize reproduction steps?
Describe the kind of comment to look for, such as one containing steps that reproduce the customer's issue.
Does this contact the customer?
No. This action tags the Gorgias ticket for internal visibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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