Make shipped fixes easy for support to find
When engineering closes the loop on a customer issue, help support find the related conversation with a clear Gorgias tag.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
A fix can be marked complete in Linear while its customer conversation remains hard to find in a busy support queue.
- Make the ticket easier to locate after a fix ships.
- Help support notice when a customer update may be due.
- Keep the engineering completion signal near the conversation.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Tell Notis in one plain-language instruction to add a release-fix tag to the Gorgias ticket identified in a qualifying Linear issue when its fix is complete.
- 4Select the Linear Issue Updated trigger and choose a channel for run reports.
- 5Test using one real completed fix with a linked Gorgias ticket.
Questions about this workflow
How does Notis find the related ticket?
Include a reliable ticket reference in the Linear issue and tell Notis to use it when locating the matching conversation.
Can I limit this to customer-impacting fixes?
Yes. State the qualifying conditions in the plain-language instruction and test with one real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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