Make customer regressions visible in support
A regression may change what customers need to hear quickly. Put a clear tag on the linked Gorgias ticket when the issue is updated.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
A regression signal in an engineering issue can be missed by support, even when customers need timely guidance.
- Make newly identified regressions easier to spot in support.
- Prompt review of affected customer conversations.
- Reduce the chance of a known regression going unmentioned.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Ask Notis to add a regression-review tag to the linked Gorgias ticket when a public issue update identifies a customer-facing regression.
- 4Select the Linear Public Team Issue Properties Updated trigger and choose a channel for run reports.
- 5Test with one real issue update that identifies a regression and references a ticket.
Questions about this workflow
Can this work with our own regression label?
Name the label or property that signals a regression in the instruction and test the workflow on a real update.
Does this notify the customer?
No. The action tags the Gorgias ticket for internal review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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