Keep customer follow-up promises from getting lost
A promise to update a customer can be buried in an engineering comment. Tag the linked ticket so the commitment stays visible to support.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Follow-up commitments written in issue comments can be forgotten once the conversation moves on.
- Make a customer promise easier to find later.
- Help support see that an update is still due.
- Reduce reliance on remembering a comment across tools.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Ask Notis in one instruction to add a follow-up-needed tag to the linked Gorgias ticket when a public-team Linear comment records a customer update commitment.
- 4Select the Linear Public Team Comment Created trigger and choose a channel for run reports.
- 5Test with one real public-team comment that states a customer follow-up promise.
Questions about this workflow
Can the trigger see private comments?
This trigger is for public-team comments. Use the private-team comment trigger for comments in private teams.
Does the tag send the promised update?
No. It makes the ticket easier to find; it does not send a customer reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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