Start support preparation when a launch project begins
Support readiness is easier when there is already a place to collect launch context. Create a Gorgias ticket for qualifying customer-facing Linear projects.
Trigger
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Support preparation can start late because launch work begins in a project space the support team does not watch.
- Create a visible place for launch support notes early.
- Reduce the chance of support readiness being an afterthought.
- Give teams a shared customer-facing follow-up record.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3In one instruction, ask Notis to create a Gorgias preparation ticket when a new Linear project is for a customer-facing launch.
- 4Select the Linear Project Created trigger and choose a channel for run reports.
- 5Test with one real launch project and review the ticket context.
Questions about this workflow
Will this create a ticket for every project?
Tell Notis how to recognize customer-facing launch projects and test with a representative project.
What should the ticket contain?
Ask Notis to include the project name and useful launch context for support preparation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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