Give private-team customer issues a support record
Customer problems sometimes need a private engineering space. Create a Gorgias ticket when those issues also call for support coordination.
Trigger
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
A customer-impacting issue can be tracked in a restricted engineering team without an obvious support follow-up record.
- Give support a place to coordinate the customer-facing next step.
- Make customer-impacting work easier to track across teams.
- Reduce manual copying from a private issue.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal and confirm the account can access the relevant private team.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Ask Notis in one plain-language instruction to create a Gorgias ticket for new private-team issues that describe customer-impacting problems.
- 4Select the Linear Private Team Issue Created trigger and choose a channel for run reports.
- 5Test with one real issue from an authorized private team.
Questions about this workflow
Who needs access to the private team?
The connected Linear account must be able to see that private team for the trigger to detect its issues.
Does every private issue create a support ticket?
Limit the instruction to customer-impacting problems that require support coordination.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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