Keep customer support in sync with private issue changes
A status, priority, or ownership change can affect what support tells a customer. Refresh the linked Gorgias ticket when relevant private issue properties change.
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Customer follow-up can rely on outdated information when a private issue changes and nobody relays the update.
- Bring relevant engineering changes closer to the customer conversation.
- Reduce manual follow-up to learn whether ownership or status shifted.
- Help support respond with current context.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal with access to the relevant private team.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Tell Notis to update the linked Gorgias ticket when a customer-relevant property changes on a private Linear issue.
- 4Select the Linear Private Team Issue Properties Updated trigger and choose a channel for run reports.
- 5Test one real property change on an issue that references its support ticket.
Questions about this workflow
Which properties should trigger an update?
Describe the customer-relevant changes, such as status, priority, or assignee, in the plain-language instruction.
What access is needed?
The connected Linear account needs visibility into the private team and issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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