Carry relevant private-team progress into support triage
A private engineering update can change the next support step. Use it to flag the linked ticket for internal review without losing the context handoff.
Trigger
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Customer-relevant progress in a private team can be easy for support to miss when it is not brought to the linked ticket.
- Help support notice relevant updates from private project work.
- Keep an internal review signal with the conversation.
- Reduce repeated status requests between teams.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal with visibility to the relevant private team.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3In one instruction, ask Notis to tag the linked Gorgias ticket when a private-team comment contains a customer-relevant progress update.
- 4Select the Linear Private Team Comment Created trigger and choose a channel for run reports.
- 5Test with one real private-team comment and a matching ticket reference.
Questions about this workflow
Can Notis read the private team's comment?
The trigger polls with the connected user's Linear token, so the account needs access to the relevant private team.
Should all comments add a tag?
Describe the customer-relevant updates that warrant review so routine internal comments do not trigger the action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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