Keep customer requests connected to their conversations
Feature requests can inform product work and future customer follow-up. Create a support record when a qualifying request appears in Linear.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Product context can separate from the customer conversation, leaving support to reconstruct why a request matters.
- Keep a support-side record of the customer's request.
- Give future follow-up more context to work from.
- Reduce duplicate effort when looking for the original conversation.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Tell Notis to create a Gorgias ticket for new Linear issues that capture customer feature requests and include the request context.
- 4Select the Linear Issue Created trigger and choose a channel for run reports.
- 5Test with one real feature request issue and inspect its resulting ticket.
Questions about this workflow
Should every product issue create a ticket?
No. Describe the customer-request criteria in the instruction so routine product tasks do not create unnecessary tickets.
Can the ticket identify the source issue?
Ask Notis to include the Linear issue reference in the new ticket context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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