Bring issue resolution back to the customer conversation
A resolved issue is a useful milestone for the person answering the customer. Update the linked Gorgias ticket with the resolution context.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Support may not know an engineering issue is resolved until someone remembers to relay the outcome.
- Keep the resolution close to the customer conversation.
- Reduce manual status handoffs after work is complete.
- Help support prepare a timely, informed follow-up.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Ask Notis to update the linked Gorgias ticket with the resolution context when a customer-related Linear issue is marked resolved.
- 4Select the Linear Issue Updated trigger and choose a channel for run reports.
- 5Test using one real resolved issue with a Gorgias ticket reference.
Questions about this workflow
Can the update include the resolution summary?
Ask Notis to include the useful resolution context in the ticket update and verify the result with a real example.
Will this send a customer reply?
No. The selected action updates the Gorgias ticket; it does not send a reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gorgias.