Make customer-impacting issues stand out in support
A customer-impact label is useful only if the people supporting customers can see its significance. Carry it into the linked Gorgias ticket.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
An engineering label can clarify impact internally without changing how support sees the related conversation.
- Make customer-impact tickets easier to scan.
- Carry a useful issue signal into the support queue.
- Avoid manually relabeling the same case.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Ask Notis in one plain-language instruction to add a customer-impact tag to the linked Gorgias ticket when the specified Linear label is applied.
- 4Select the Linear Issue Updated trigger and choose a channel for run reports.
- 5Test with one real issue that gains the customer-impact label.
Questions about this workflow
Can I use our own label name?
Yes. Include the exact label name in the plain-language instruction and test it on a real issue.
Will the tag be added repeatedly?
Ask Notis to add the tag when it is missing and test repeated updates to confirm the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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