Surface stalled customer work in the support queue
A blocked engineering issue can leave a customer waiting without a visible signal. Put a needs-attention tag on its linked conversation.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Blocked work can become an invisible wait when the customer conversation lives in another tool.
- Make stalled customer-impact work visible in the support queue.
- Help the team decide when to send a holding update.
- Reduce the chance of a blocked issue being forgotten.
Setup
Build it in a few focused steps.
- 1Connect Linear and Gorgias to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Tell Notis to add a needs-attention tag to the linked Gorgias ticket when a customer-related Linear issue becomes blocked.
- 4Select the Linear Issue Updated trigger and choose a channel for run reports.
- 5Test with one real blocked issue that identifies its customer ticket.
Questions about this workflow
Does this detect every blocked status?
Describe the status or wording that means blocked in your Linear workflow and test a real example.
What does the tag change?
It labels the matching ticket for support visibility. The listed action does not itself send a customer reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Gorgias. A trigger fires from one place; an action lands in another.
Linear triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
Comment Received Trigger
Triggered when a comment is received.
Create Customer
Creates a new customer in gorgias.
Issue Created Trigger
Triggered when a new issue is created.
Create Team
Creates a new team in gorgias.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Ticket
Creates a new ticket in gorgias.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Customer
Deletes a specific customer from gorgias.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Linear and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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