Escalate Urgent Issues to Support Chat Instantly
Urgent doesn't mean anything if your support team doesn't know. Notis watches for high-priority issues and opens a chat immediately.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Urgent issues buried in Linear; support team disconnected from priority escalations; critical requests missed or delayed.
- Critical issues reach support without delay
- No urgent work gets buried in backlog
- Reduce response time for high-impact requests
Setup
Build it in a few focused steps.
- 1Connect Linear and Botstar to Notis.
- 2Tell Notis: 'When a new issue is created with Urgent or P0 label, open a chat window'.
- 3Select 'Issue Created' as your trigger.
- 4Route notifications to your support or emergency channel.
- 5Test by creating a test issue with the Urgent label and confirming the chat opens.
Questions about this workflow
How do I define urgent in this automation?
Use your existing Linear label system. Say: 'Trigger on Urgent, P0, or Critical labels' and Notis filters for you.
Can I customize the chat message for urgent issues?
Yes. Tell Notis: 'When escalating urgent issues, include this context in the chat boot' and describe what you want shown.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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