Keep Your Chat Context in Sync With Issue Progress
Your customers shouldn't have to ask 'Is this fixed yet?' Tell Notis to update their chat context every time status moves.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Manual status communications to customers; chat context out of sync with actual work progress; repeated status questions.
- Automatic customer-facing updates without manual messages
- Chat context always reflects current work state
- Reduce repetitive 'what's the status' questions
Setup
Build it in a few focused steps.
- 1Ensure Linear and Botstar are connected to Notis (one-time prerequisite).
- 2Tell Notis: 'When an issue moves to In Progress or Done, update the customer's chat profile with the new status'.
- 3Select 'Issue Updated' as your trigger and choose your notification channel.
- 4Test by transitioning an issue and checking that the chat widget updates reflect the change.
- 5Refine which statuses and transitions you want to sync (in progress, closed, blocked, etc.).
Questions about this workflow
What happens if I change status multiple times quickly?
Notis batches updates intelligently so the chat doesn't flood with notifications. Each meaningful state change is captured once.
Can I customize which statuses trigger updates?
Absolutely. Say: 'Only sync when status is Closed or Blocked' and Notis will ignore other transitions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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