Enrich Customer Profiles With New Issue Data
Every new issue tells you something about your customer. Notis automatically updates their chat profile with fresh context.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Chat profiles incomplete or stale; missing recent issue context; support team unaware of customer's new problems.
- Support team always sees latest customer issue context
- Build comprehensive customer history automatically
- Personalized support without manual notes
Setup
Build it in a few focused steps.
- 1Connect Linear and Botstar to Notis.
- 2Tell Notis: 'When a new issue is created, update the customer's chat profile with issue title, type, and description'.
- 3Select 'Issue Created' as your trigger.
- 4Test by creating an issue for a known customer and checking their chat profile updates.
- 5Define which issue fields enhance customer context most in your workflow.
Questions about this workflow
How does Notis know which customer the issue belongs to?
Notis matches based on the reporter or assignee in Linear. Tell it how to map: 'Use the reporter email to find the customer in chat.'
Will this overwrite existing profile data?
No. Notis appends and enriches. It won't delete anything, only adds new issue context to the customer's profile.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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