Create an Audit Trail of Issue Resolutions
Closed issues should leave a trace. Notis logs every resolution in your chat history so nothing gets forgotten.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Why this helps
No record of closure communications; chat history disconnected from issue resolution; lost context on what was told to customers.
- Complete audit trail of every issue resolution
- Chat history connects to issue lifecycle
- Compliance-ready closure records
Setup
Build it in a few focused steps.
- 1Connect Linear and Botstar to Notis.
- 2Ask Notis: 'When an issue is marked Closed or Resolved, register a chat callback that logs the closure with timestamp and issue ID'.
- 3Select 'Issue Updated' as your trigger (filtered to close status only).
- 4Test by closing an issue and checking that a closure log entry appears in your chat history.
- 5Customize the log format (include assignee, resolution time, customer name, etc.) as needed.
Questions about this workflow
What gets logged in the closure record?
By default: issue ID, title, close time, assignee. Tell Notis what else: 'Include the resolution summary or time-to-close.'
Can this data be exported for compliance?
Yes. Notis writes to your chat transcript, which is stored and searchable. Export happens through Botstar's standard export tools.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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