Activate Incident Response the Moment Issues Hit
Incidents need immediate attention. Notis opens a dedicated response chat the second an incident is created.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Incident response starts late; scattered incident communications; critical teams unaware of active incidents.
- Immediate incident team activation
- Centralized incident communication in chat
- Reduce time to incident response
Setup
Build it in a few focused steps.
- 1Connect Linear and Botstar to Notis.
- 2Tell Notis: 'When an issue is created with Incident or Critical tag, open a dedicated chat for incident response'.
- 3Select 'Issue Created' as your trigger (filtered to incident labels).
- 4Notis opens a chat with incident details and room for team coordination.
- 5Test with a test incident and verify the chat opens with your incident protocol pre-loaded.
Questions about this workflow
Can I customize the incident chat template?
Yes. Say: 'When opening an incident chat, include the status page, on-call runbook, and customer communication plan' and Notis pre-loads them.
Should this notify specific people?
Tell Notis: 'When an incident opens, notify the on-call engineer and post an alert in the incident-response channel' and it handles notifications.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botstar. A trigger fires from one place; an action lands in another.
Linear triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Comment Received Trigger
Triggered when a comment is received.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Issue Created Trigger
Triggered when a new issue is created.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Linear and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botstar.